Terms & Conditions
This website, www.kayll.com, is operated by The Isle Studio Limited ("KAYLL"). Throughout the site, the terms “we”, “us”, “KAYLL” and “our” refer to The Isle Studio Limited ("KAYLL"). The Isle Studio Limited ("KAYLL") offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptanceof all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, "Terms & Conditions", "T&C", “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information, by contacting us directly on firstname.lastname@example.org. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
All of our products and services are for personal use only, re-selling of our products or commercial usage of our products is prohibited.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. Please also be advised that while every effort is taken to try to ensure that the colouring, design and style of the KAYLL products in the photographs displayed on the kayll.com website are representative of the original products, variations may occur due to technical restrictions of colour reproduction on your computer equipment. Accordingly, KAYLL shall not be liable for any error or inaccuracy in the photographs or graphical representations of KAYLL products displayed on the kayll.com website. If you have any questions about the products, you may of course contact our customer service by email.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. There is no warranty on any of our products when worn or if the order is beyond the exchange and return window as all products are subject to regular wear and tear.
SECTION 6 - PURCHASE – AVAIBILITY
Our offers of products and prices are valid as they are on view on the kayll.com website, subject to products’ availability. In this purpose, instructions about the availability of the products will be given at the time of the ordering.
Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the kayll.com website in substitution or to cancel your order.
If you choose to cancel your order, you will be immediately refunded if your bank account has been debited, subject to banking processing time.
KAYLL shall not be held liable in case of stock outage or unavailability of products.
KAYLL reserves the right to change at any time and without any previous notice the items proposed on the kayll.com website.
SECTION 7 - PURCHASE - ORDER CONFIRMATION
At the end of the ordering procedure, you are invited to click on the “Proceed to payment” (or similar) push button.
As from the moment of confirmation, your order is transmitted to KAYLL for treatment. Your order cannot be amended or cancelled except in the expressly conditions provided for herein the Terms and Conditions of Sale or in conditions provided for the applicable law.
The confirmation of your order means your acceptance of the whole thereof Terms and Conditions of Sale.
You will be sent an order summary.
The data registered by kayll.com website establish the proof of the whole transaction operated between KAYLL and its customers. In case of dispute between KAYLL and one of its customers about a transaction made on the kayll.com website, the data registered by KAYLL shall be considered as an irrefutable proof of the content transaction.
SECTION 8 - DELIVERY TIME - PROBLEMS OF DELIVERY
The delivery times on the website are the most accurate estimates and the large majority of orders are fulfilled within the estimates. However, KAYLL holds no responsibility over longer delivery times.
You should check that your shipment is correct on delivery. If there are any discrepancies in your order when the products are delivered to you, you should note the nature of the potential discrepancy (e.g., open package, damaged products, etc.) by hand, if possible, on the delivery notice, and sign.
KAYLL is not liable for any delays in delivery. If the products do not conform to your order or you are not satisfied with them, you may return them, exchange them or request a refund according to the terms and conditions contained in the section entitled “Returns, Exchanges, Refunds"
KAYLL is not responsible for any additional shipping costs, local taxes or duties.
SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 10 - RETURNS - EXCHANGES – REFUNDS
We offer free exchanges or returnsin the United Kingdom only.
Outside of the UK, if you ask for an exchange, you will be responsible to pay the return shipping cost, taxes and duties for redelivery of the item(s). Only one exchange by item will be honoured. Any unpaid taxes and/or duties will be deducted from the customer’s refund total.
If you ask for a refund, KAYLL will use commercially reasonable efforts to ensure that any refund will be made within seven business days of receipt of the goods returned by crediting your charge or credit card.
All returns can be credited towards any other item or items available on the KAYLL website store.
Please contact us at email@example.com for a size swap, colour swap or return within 21 days of receiving the goods. We will then accommodate you with the correct exchange/return address and provide you with a different size, different product or refund to ensure you are fully satisfied with your purchase.
Returns must be sent in their original condition and packaging to the following address: KAYLL Returns, Studio 500, 33 Parkway Camden Town, NW1 7PN, London, United Kingdom. You must enclose the original receipt with your returns or a copy if you are returning part of your order. For items received as a gift obtained from the kayll.com website, you are only entitled to a product exchange. Only products that are in their original state, including the original packaging and receipt will be eligible for an exchange and/or return.
In order to be eligible for an exchange or return you must return the goods in original and unworn condition together with the original packaging, within 21 days of receiving the goods. When these conditions are not met, KAYLL is unfortunately unable to issue an exchange or refund.
Refunds will appear in your account within 7 working days of receiving the goods back at our atelier, depending on your bank/card issuer. Unfortunately, we cannot refund any possible duties, taxes or shipping costs that are made by you sending and returning the product(s).
The returned product/products remain your responsibility until it arrives at our ateliers.
KAYLL has sole discretion in determining whether the products are in original condition when returned to kayll.com website. KAYLL will not be responsible or liable if any item you wish to return to the kayll.com website is lost, misdirected or delivered late, insofar as clients are supposed to bear the risks of the shipping they choose.
SECTION 11 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 12 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 13 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 14 - PERSONAL INFORMATION
SECTION 15 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 16 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 17 - INTELLECTUAL PROPERTY
All material on the kayll.com website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks…) are the exclusive property of KAYLL. You may not reproduce, by any means or process totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the kayll.com website.
The KAYLL trademarks, logos, distinctive signs, designs and models, and all other related trademarks and logos, whether or not displayed on the kayll.com website, as well as the domain name “kayll.com", are and will remain the exclusive property of KAYLL and/or any of its affiliates. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of KAYLL is prohibited.
You may not remove any copyright, trademark or other proprietary notice contained on the kayll.com website or any content contained therein. You may make a single copy of web pages published on the kayll.com website for your own private, personal and non-commercial use, provided that any copy of such web pages shall retain all copyright and other proprietary notices contained therein.
SECTION 18 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall The Isle Studio Limited ("KAYLL"), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the lowest extent permitted by law.
SECTION 19 - LIMITATION OF LIABILITY
KAYLL shall not be held liable to you or any third party for any direct, indirect, incidental special or consequential damages, including, without limitation, loss of profits or other intangible losses, arising out of or in connection with your use or inability to use the kayll.com website, even if KAYLL has been advised of the possibility of such damages.
SECTION 20 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless The Isle Studio Limited ("KAYLL") and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 21 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 22 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 23 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 24 - GOVERNING LAW
These Terms, all transactions relating to the Website, its subject matter and its formation are governed by English law and you, and we, hereby submit to the exclusive jurisdiction of the English and Wales courts.
SECTION 25 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 26 - CONTACT INFORMATION
KAYLL is the trading name of the Isle Studio Limited, a company registered in England and Wales under registration number 10867158. Our registered address is Demar House 14 Church Road, East Wittering, Chichester, West Sussex, England, PO20 8PS. Our VAT number is 298940538.
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.